Shipping and Return Policy
🚚 Shipping Policy
We offer quick and secure shipping options to get your kratom to you as soon as possible.
Standard Shipping:
✅ FREE on orders $200+
✅ $9.99 for orders under $200
✅ Estimated delivery: 5-8 business days
Priority Shipping:
🚀 $12.99 for all orders
🚀 Estimated delivery: 1-3 business days
🕒 Processing Time: All orders are processed within 1-2 business days. Delivery times vary based on the shipping method and destination.
📍 Shipping Restrictions: We do not currently ship to restricted states or cities as outlined in our Terms of Purchase.
🔄 30-Day Money-Back Guarantee & Return Policy
We want you to feel confident shopping with us. If you’re not 100% satisfied, we offer a 30-day risk-free guarantee—even for opened products!
📦 Returning Unopened Products
✔️ Eligible for a full refund, exchange, or store credit within 30 days of purchase
✔️ We cover return shipping costs – just contact our team for a prepaid return label
✔️ Refund or exchange will be processed once we receive the returned item
🧪 Returning Opened Products
✔️ Yes, we accept opened product returns! 💯
✔️ No explanation needed—if you're not satisfied, we’ll take it back within 30 days
✔️ Send back the remaining portion for quality assurance & refund processing
⚠️ Conditions for Returning Opened Products
🔹 At least 80% of the product must be returned to qualify for a refund, exchange, or store credit
🔹 If less than 80% remains, the return will not be eligible for processing
Once we receive your return, we will issue your refund, store credit, or exchange as per your request.
📧 Need Help?
For any questions or assistance, reach out to us at:
📩 orders@bigislandkratom.com – We’re here to help!