Frequently Asked Questions (FAQ)
📝 Frequently Asked Questions – Everything You Need to Know
Welcome to the Big Island Kratom FAQ page! Below, you’ll find answers to common questions about our products, lab testing, shipping, returns, and more. If you don’t see your question here, feel free to contact us for assistance.
🌿 About Our Kratom
What is kratom?
Kratom is a natural botanical derived from the Mitragyna speciosa tree, native to Asia. It has been traditionally used for energy, relaxation, and overall well-being.
Where is your kratom sourced from?
Our kratom is sourced from trusted farms in Asia, where it is grown in nutrient-rich soil and harvested with care. Every batch is lab-tested for purity and potency.
What strains do you offer?
- 🔴 Red Vein: Best for relaxation, pain relief, and stress reduction.
- 🟢 Green Vein: Offers a balanced mix of energy, focus, and relaxation.
- ⚪ White Vein: Known for its stimulating and mood-enhancing effects.
🔬 Lab Testing & Safety
Is your kratom lab-tested?
Yes! Every batch of Big Island Kratom undergoes third-party lab testing to ensure it meets the highest standards of purity, potency, and safety.
What do your lab tests check for?
Our lab results verify:
✔️ Alkaloid Content – Ensuring optimal levels of mitragynine and 7-hydroxymitragynine for consistency and potency.
✔️ Heavy Metals – Confirming levels are well below industry safety limits.
✔️ Microbial & Contaminant Screening – Testing for harmful bacteria, mold, and yeast.
Where can I see your lab results?
We believe in full transparency. You can view the latest Certificate of Analysis (COA) for each batch on our Lab Results Page.
📦 Orders & Shipping
Where do you ship?
We ship within the United States except to restricted states and cities where kratom is not permitted. See our Terms of Purchase for a full list of restricted locations.
How long does shipping take?
- Standard Shipping: 🚚 5-8 business days (Free on orders $200+ / $9.99 for orders under $200)
- Priority Shipping: ⚡ 1-3 business days ($12.99 for all orders)
- Orders are processed within 1-2 business days.
Can I track my order?
Yes! Once your order ships, you will receive an email with tracking information.
🔄 Returns & Guarantee
What is your return policy?
We offer a 30-Day Risk-Free Guarantee on all orders. If you're not satisfied, you can request a refund, exchange, or store credit.
Can I return an opened product?
Yes! Even opened products are eligible for returns under our guarantee. However, at least 80% of the product must be returned to qualify for a refund.
How do I start a return?
Simply contact us with your order details, and we’ll provide a prepaid return label for your convenience.
💡 Using Kratom
How do I take kratom?
- Capsules: Easy, pre-measured doses.
- Powder: Can be mixed into tea, smoothies, or water.
- Toss & Wash: A quick method by swallowing the powder with water.
How much kratom should I take?
If you’re new to kratom, start low and go slow.
- Beginner: 1-2 grams (mild effects)
- Moderate: 3-5 grams (balanced effects)
- High: 6-8 grams (strong effects, potential sedation)
Are there any side effects?
While kratom is well-tolerated by most users, taking too much too soon can cause nausea, dizziness, or fatigue. Stay hydrated, listen to your body, and use responsibly.
🛡️ Safety & Legal Information
Is kratom legal?
Kratom is legal in many U.S. states but banned in certain areas. We do not ship to restricted locations. Check local laws before purchasing.
Can I mix kratom with other substances?
We strongly advise against mixing kratom with alcohol, medications, or other substances. If you have any medical conditions, consult a healthcare professional before use.
📩 Need More Help?
Still have questions? We're happy to assist!
📧 Email us at: orders@bigislandkratom.com
📦 For shipping & returns: Visit our Shipping & Return Policy
🌿 Learn more about kratom: Check out our Kratom Usage Guide